Back to Walmart Family Mobile $24.88 Unlimited Monthly Prepaid Plan (5GB at High Speed, then 2G) Direct Top Up

Customer reviews

2.53 out of 5stars
(36 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
08/29/2021
Terrie

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
10/14/2021
It's okay....
Card is convenient only if you don't mind waiting. Its takes a few hours to load service sometimes longer. This is a perfect option if you don't want to take a trip to the store to purchase a card.
Labougie
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    06/01/2023
    phone card
    you have to pay a little more than in store but auto add function and fast to apply. Enjoyed buying a phone card this way.
    Aimi
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/31/2023
    Phone still not activated!!!
    I purchased the monthly plan to reactivate my sons phone last week. But it still not activated. I always pay online and have never had an issue before until now. I always copy and paste the number to make sure it the correct number. Walmart of course is doing nothing to help fix the situation. It should be a simple fix for them. I can not longer recommend walmarts pre paid phone plans after this situation.
    Daniel
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/25/2023
    Walmart Family Plan is terrible.
    When purchasing this service via this card, the speed is excellent. However, if you join the Walmart Family Plan, the speed is so bad (@2/3G) that simply connecting to a site times out. Do yourself a favor and avoid joining the family plan and simply purchase this card and the chip kit.
    John
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/09/2023
    phone internet needs to be as good as hotspot
    i like the price but the internet sucks after the first week, but hotspot works great almost all month.
    AS
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/02/2023
    FIXED INCOME Customer on fixed (once a month)
    I paid for my phone service to be renewed phone was turned on now it is turned back off just because I called and complained about my renewal date and decided that I would leave by the time it was time to renew my plan
    Georgia
  • 1.00 out of 5 stars review
    Verified Purchaser
    04/01/2023
    bought this tried to redeem it but phone wasn't working no matter what tried again said it had been used HOW my phone wont connect says i have no number all going to the trash never again dont use unless you have a compatible smart phone doesnt work on family mobile flip phones anymore
    honeyhoney
  • 3.00 out of 5 stars review
    Verified Purchaser
    03/30/2023
    You get what you pay for
    I use this service because it's the cheapest and I mostly just text and browse the web and i am usually in places with good Wi-Fi.Texting works good but internet is often slow especially during peak hours. Calling doesn't always sound nice but I rarely try to talk on phone anyway.
    April
  • 4.00 out of 5 stars review
    Verified Purchaser
    03/25/2023
    Overall: POSITIVE!
    it's been a very reliable service for the most part, there have been a very few issues over the last several years, but in every case they've been resolved by Walmart Family Mobile and I have been pleased with their service, their integrity, and their representatives.
    Paul
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/23/2023
    Family mobile prepaid card
    I use Family Mobile Prepaid Cards and Never Had a Problem it gives you an option to have it directly added to your phone and that works great for me.
    SANDRA
  • 2.00 out of 5 stars review
    Verified Purchaser
    11/16/2022
    DIFFICULT
    SUMMARY: *Walmart Family Mobile is hard to setup (see full description below) *AT
    NOTwillinglyAFTERthis
  • 2.00 out of 5 stars review
    Verified Purchaser
    10/30/2022
    lesson learned
    I misplaced the email with the pin number and I called Walmart customer service and they could not resend it. So lesson learned, don't misplace the email!
    steve
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/05/2022
    Not Happy!!
    Ordered Oct.4th never received a pin. Called in one rep. said to cancel transaction .Well i tried. You can't. Called back another rep. told me that they can't cancel either. He passed info. to higher up. They sent me another email stating that they resent the email. Never got email with the pin,didn't get no other emails. Had to file a dispute and wait for my money.
    Vernon
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/01/2022
    Worst service ever!
    This is the worst phone service I have ever had. If you don't have it, do not get it! I've been a customer for over two years and I have travel every month paying my bill I've been trying to pay it for over 8 hours now they had no problem taking my money off of my bank account but my phone is still not on! It has gotten harder and harder each month it is ridiculous
    Anglbby
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/07/2022
    Fast
    As usual Walmart was prompt ! Came off without a hitch !
    Anthony
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/28/2022
    i paid for my service yesterday at 11pm it is now the next morning 7am and i am still without service please do not purchase this
    Sherkira
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/06/2022
    It should automatically be added to your account I have to wait 30 mins AFTER I paid my bill for it to come back on?!
    serita
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/19/2022
    Where's the DATA???
    I buy this brand because of the current deal, but I can never use the data when I'm away from my wifi! I don't know what I'm paying for since that is the most important thing especially when talk and text are free anyway! Walmart needs to step up their game where their data is concerned. Eventually will go back to Simple Mobile. At least then I know that I could use Google Maps and my shopping apps on the go!
    rose
  • 1.00 out of 5 stars review
    Verified Purchaser
    04/22/2022
    Prepaid phone card !
    I already had a plan added for May so I hope this was added to my account because hasn't showed up on my phone as registered! It wasn't needed till June! I thought was being mailed to me as if I bought at the store.I should be able to add when I need to add it! I always buy them before I need them an add when needed Incase run short on cash!
    Cynthia
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/11/2022
    A happy customer
    I've had this service for over 5 years and it has served me well all over the country. I travelled from coast to coast a few times. It works well over all my phones and over these years the price has actually came down when every other provider out there keeps going up in costs. I've only had to call them a handful of times and each call was resolved quickly. Each year I reassess my bills and change a few providers for other services (usually cable or car insurance), but for my mobile there has never been a reason to leave Family Mobile. I may sound like a fanboy, but after seeing negative reviews I was compelled to write this. Cheers, have a great day.
    Steven
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/18/2022
    Can't get what you pay for !
    Between two accounts in my household, nothing goes right. I have an extra top up in my account that the system will not let me use or give away. walmart family mobile doesn't work very good for us.
    Waveman