Customer reviews
4.2 out of 5stars
(15 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
12/25/2020
It works as advertised
My HP printer failed after 22 years and all of the HP reviews were miserable from what I read. This Brother printer had great reviews and has worked as advertised.
Hawkeye
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
08/28/2018
Shuts down computer
We ordered this printer online from Staples in March 2018 and are very disappointed with it. Upon setting it up, it shut the computer down when we plugged it in and over the past 5 months it frequently shut down the computer when we requested a print job. We were told we needed the entire packaging to return the computer however we only have the box as we recycled the styrofoam. We have other Brother products and they continue to work well.
Disappointed in BC
14 reviews
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5.00 out of 5 stars reviewVerified Purchaser05/11/2022Excellent printerExcellent, solid with good performance B/W laser printer, using it in Manufacturing facility on shop floor.Peter M Mt Prospect IL
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5.00 out of 5 stars reviewVerified Purchaser06/10/2021Exceeds expectationsEasy to install and use. The duplex feature is great. A lot of features for the price. Extremely happy with this printer.MrLea
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5.00 out of 5 stars reviewVerified Purchaser12/25/2020It works as advertisedMy HP printer failed after 22 years and all of the HP reviews were miserable from what I read. This Brother printer had great reviews and has worked as advertised.Hawkeye
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4.00 out of 5 stars reviewVerified Purchaser12/16/2020DependableGood and dependable printer. To this point easy install and effortless print. Also nice print qualityhollywood57
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5.00 out of 5 stars reviewVerified Purchaser12/10/2020Fast printerGreat speed. Works great for our quarry scale house. No jamming, no heavy toner use.Unknown
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4.00 out of 5 stars reviewVerified Purchaser11/19/2020Replacement for old tank of an HP 4000Overall, pleased, but driver was a bit problematic, and didn't print double sided until we found a way to fix that. Strange click at start and stop. Small delay before print start. Good footprint, great print quality, good speed, as advertised. Miss my old HP 4000, 4050 printers.Jcyu
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5.00 out of 5 stars reviewVerified Purchaser08/25/2020robin
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4.00 out of 5 stars reviewVerified Purchaser06/28/2020The best mechanical design ever seen.Despite following cleaning and maintenance instructions, toners spots appear on printed sheets although using the originally equiped toner and cylinder.Ernesto Syriani
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5.00 out of 5 stars reviewVerified Purchaser12/06/2019New Printernew printer seems to function really well , much faster than priorR R
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1.00 out of 5 stars reviewVerified Purchaser08/28/2018Shuts down computerWe ordered this printer online from Staples in March 2018 and are very disappointed with it. Upon setting it up, it shut the computer down when we plugged it in and over the past 5 months it frequently shut down the computer when we requested a print job. We were told we needed the entire packaging to return the computer however we only have the box as we recycled the styrofoam. We have other Brother products and they continue to work well.Disappointed in BC
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5.00 out of 5 stars reviewVerified Purchaser05/23/2018Great little printerThis looks to be a great little workhorse. Very easy to setup.NetMan
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5.00 out of 5 stars reviewVerified Purchaser04/13/2018Crisp, sharp print, fast, great duplexExcellent output, very crisp, sharp text and good graphics. Takes a big electrical load when heating up and is a bit noisy, but quieter than the older HL-5470DW. There is a setting that makes it even quieter but slows it down a bit. The fuser started to go after almost 4 years on that similar older HL-5470DW and it cost more to replace the fuser and drum than a new printer, sure hope this one is longer lasting. Even set to automatic duplex (called 2-sided now) it doesn't pull the paper back through when printing a single one-sided page thus speeding the output, unlike the older model.jack767
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2.00 out of 5 stars reviewVerified Purchaser12/29/2017Too Much Background "Dirt"We have 4 Brother printers in our business and all but this one are top-notch. Right from the beginning, the print job came out with lots of background "noise", if you will. I mean the document prints well but there is a dirty and spotty look to the paper. I called Tech Support and we went through the protocol for cleaning the drum and roller. That cleared it up a bit but for after a short while, the muddiness returned.MAC 50
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4.00 out of 5 stars reviewVerified Purchaser05/02/2017What I neededBought this a month ago - easy setup works good. For the price it would have been nice to have copy or scan options.BigD
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4.00 out of 5 stars reviewVerified Purchaser01/17/2017Reliable printerPrinter has worked well, prints reports, checks, web pages, etc. I have no complaints about the machine. One quirk that is somewhat annoying - the machine does not "wake" from deep sleep mode with the first print request of the day. I have to reach over and press the power button to wake it from deep sleep. If I don't, the printer software thinks there is an error and the printer has become disconnected.grain accountant