Customer reviews
4.18 out of 5stars
(22 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
03/01/2017
Fireplace insert is fantastic
I was very excited to receive the insert as quickly as I did. It fit my fireplace opening perfectly!
Neena
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
12/04/2022
Not worth the buy
Easy install, looks decent. It's electric so don't expect a realistic flame. But that it, the fan has not blown at all and ready to take it out and return.
R8erswin
14 reviews
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5.00 out of 5 stars reviewVerified Purchaser04/13/2023What a great purchase!I'm so happy with my new fireplace and the flames are so relaxing to watch. Does it look like a real fire? Nope, not even close. Is it still enjoyable, relaxing and nice to look at? Definitely! Overall I love this purchase and I'm looking forward to getting a lot of use out of it.Gwen
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5.00 out of 5 stars reviewVerified Purchaser01/28/2023Buy this fireplace!this is such a great little fireplace! produces nice heat and looks pretty realistic. For being so affordable, i was pleasantly surprised by how nice it is! we have to frame it in yet on our new build but so far im obsessed!Megan
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5.00 out of 5 stars reviewVerified Purchaser01/15/2023ben
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5.00 out of 5 stars reviewVerified Purchaser01/07/2023Heat blowsThis was the best electric fireplace I have bought. Which I have purchased 3 different kinds. This really puts out the heat and looks good tooAngela
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1.00 out of 5 stars reviewVerified Purchaser12/04/2022Not worth the buyEasy install, looks decent. It's electric so don't expect a realistic flame. But that it, the fan has not blown at all and ready to take it out and return.R8erswin
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5.00 out of 5 stars reviewVerified Purchaser03/31/2022Perfect!I love it and it completes the look I was going for! Can change to multiple colors and the heat is great! Definitely recommend:)Tiera
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5.00 out of 5 stars reviewVerified Purchaser01/16/2022Good price and looks realistic!We got this to install inside a diy fireplace project and was perfect . It comes in a box with styrofoam so it won't get damaged along with a remote and manual. After my husband made the fireplace he installed the electric insert and it looks awesome! It lights up and heats the living room . We have flame color on red and on level 3 of brightness. The heat level is on 5 and it warms up our living room pretty good. Overall looks and feels great and will probably buy another one for another diy fireplace in the basement.Melissa
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5.00 out of 5 stars reviewVerified Purchaser12/06/2021Worm evenings hot nightsWell made great value i hope it will last few yearsPublic enemy number one
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5.00 out of 5 stars reviewVerified Purchaser10/31/2021Love our fireplace(This review was collected as part of a promotion.) Very pleased with our new Costway 28" electric fireplace. Arrived quick, no assembly required, and looks and feels warm!Andy
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4.00 out of 5 stars reviewVerified Purchaser06/26/2021Exactly as described but damaged from manufacturerThe unit was well priced. The product ships from a company called Costway. It was exactly as described, EXCEPT, it was shipped damaged. The packaging was in excellent condition, and packed well in styrofoam. The left metal edge was very bent, which meant the MANUFACTURER inserted the already damaged product into the box. My wife and I bent the metal back into shape with a hammer and pliers so it's 99% all good. We read the instructions, plugged it in and it works as it should. Fairly simple to use. There is a cosmetic ring on the lower front. Pull it to expose a control panel where you have to flip a switch to turn on. Then you can control everything with the control panel or the remote.MrMercenary
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1.00 out of 5 stars reviewVerified Purchaser05/06/2021Different than advertisedThe flames have a different look than advertised. The picture in the listing shows a flame that I would consider fairly realistic to a real fire, however that option in reality is pretty much just yellow. You can switch the flame to a different color, but none of the options look like the realistic fire in the first picture in the listing. I have attached a picture.Robert
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5.00 out of 5 stars reviewVerified Purchaser05/04/2021Passed the wife test!I removed the old electric heater in our travel trailer. Small amount of cabinet work and fillers to accommodate the new heater size. I am a carpenter so I already had the tools to do the job. With a little stain and a few screws it installed easy as pie... The Wife likes it so I've done good she says. Which you know that's the best test... :)James
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3.00 out of 5 stars reviewVerified Purchaser01/24/2021Heats but lights quit movingHeats great but fire lights do not move after being delivered Jan 18Wesley
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3.00 out of 5 stars reviewVerified Purchaser01/11/2021Its OKIt came very quickly. I like the options of color and heat levels however the visual is just ok. I've seen others that have better quality visual this one is just ok and looks really fake. I would have exchanged it but it wasn't worth the hassle of returning it.Valerie
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5.00 out of 5 stars reviewVerified Purchaser12/07/2020Pumpkin
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4.00 out of 5 stars reviewVerified Purchaser11/19/2020Works well but remote has limitationsNice unit. Operates as advertised. Only issue is the remote is not as complete as I would like. For instance, if you increase the temperature you need to see the setting on the units display panel somewhat defeating the purpose of the remote. One of the remote buttons doesnt match the image in the manual.Tfhsmail
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5.00 out of 5 stars reviewVerified Purchaser07/09/2020Denise
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5.00 out of 5 stars reviewVerified Purchaser10/20/2019Costway electric fireplace.Only had for a week, but so far, everything is going great!! Looks fantastic, and heating most of my downstairs!! Heat pump getting a break? Will be interested in seeing next power bill ??BigJOHN
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5.00 out of 5 stars reviewVerified Purchaser03/01/2017Fireplace insert is fantasticI was very excited to receive the insert as quickly as I did. It fit my fireplace opening perfectly!Neena
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2.00 out of 5 stars reviewVerified Purchaser02/22/2017Crack in logthe unit came damaged, there was a crack in the log so the light shows through from underneath. Tried to call the number for the company to return. Busy signal constantly. Finally got a rep. She was hesitant to do a return. Waiting for our return postage, might or might not come.Scottayo