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Customer reviews

2.91 out of 5stars
(23 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
01/09/2022
Great smoker
I couldn't be happier with this purchase! I've done ribs and a pork butt so far and both came out extremely juicy. Some may not like having to add woods chips manually, but I do prefer that rather than the set and forget smokers.
SCran717

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
02/19/2021
looked great until I saw the dent :(
got the smoker and was putting it together and saw what looked like someone dropped it or got pushed and dented the back of it, wont buy again if this is how stuff is handled
justin
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    12/27/2022
    DO NOT ORDER ONLINE FOR SHIPPING
    Item came completely crushed in the box, not packaged properly and cannot be used. Requested a replacement and shipped item back and after days they told me it was out of stock (it is not) then said item would be shipped when back in stock and then updated my order to "cancelled per your request"....(and a refund was not issued) I never requested to cancel and I just want the item they are telling me is out of stock! It shows in stock online with a 2 day shipping and now I'm jumping through hoops to get either a refund or my item and it doesn't seem like anyone is able to help!! So now I have no smoker, no refund and no one able to help. Good job walmart!!
    Jessica
  • 3.00 out of 5 stars review
    Verified Purchaser
    12/19/2022
    box came all dented and ripped opened its a Christmas present so hopefully the inside is ok. will update after Christmas
    Chelsea
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/03/2022
    Good purchase
    I love it, it is a nice size, cooks well, stands tall, great buy
    Smoker
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/25/2022
    Thermostat in the smoker and master built
    Walmart was great but masterbuilt smoker was a night mare I couldn't talk to any one there only on line I had a bad Thermostat in the smoker and master built would not let me contact them whatsoever so thanks to Wallmart they help me return it because it said no store return I'll never buy another master built product again
    GARY
  • 2.00 out of 5 stars review
    Verified Purchaser
    07/29/2022
    Disappointed
    The only place I can plug this smoker into is behind my washer and dryer because it trips all my other outlets. I have to run an extension cord from the unit into my laundry room where the outlet is 20 amps. The unit works good when I do this. I thought it was just me until I went on YouTube and discovered many people having the same issue.
    Smoker
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/22/2022
    Hopefully this works came with lots of dents
    Smoker has lots of outside damage to the smokers
    LaQuanda
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/13/2022
    wiring burnt-out after a year
    jack
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/09/2022
    Great smoker
    I couldn't be happier with this purchase! I've done ribs and a pork butt so far and both came out extremely juicy. Some may not like having to add woods chips manually, but I do prefer that rather than the set and forget smokers.
    SCran717
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/28/2021
    Great Smoker
    Excellent smoker! Great Value! Highly recommend Master built Smokers
    Doug's smoke house
  • 2.00 out of 5 stars review
    Verified Purchaser
    11/18/2021
    Poor quality
    Not sealed well, cooks sloooowww, food dries out before it's cooked. Cooned simultaneously, 1st pic from old smoker, 2nd from this smoker with additional 20mins in old smoker. A waste of money
    msann
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/25/2021
    Beware of Damaged Box
    Beware, I've had to return this several times because the unit came to me bent. If the outer box is busted, then the smoker will be damaged. This I a good smoker but made with cheap material.
    gl21
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/05/2021
    Not recommended
    The two corners on the top right of the smoker were crushed during shipping. This damage left the smoker out of square and assembly was difficult. Luckily, the paper-thin tin was easy to re-shape. Assembly took an hour. Other reviews discuss the cheap quality and the difficulty of achieving and holding temp. I agree with these reviews. I would not by this model again, and may return it due to the shipping damage and poor construction quality.
    Len
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/02/2021
    Avoid this item
    If i could half a star i would. This product should only be used as like a microwave. Maybe its because the product arrived damaged why it didn't heat pass 120 degrees or maybe the product was just horrible, the price may explain that. Walmart told me I had to return it to a fedex after they confirmed 2 different times Fedex would pick it up. I normally dont leave reviews, but avoid this product and dont expect responsibility from walmart. Great company with so many flaws.
    Najran
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/19/2021
    Damage item
    We unboxed this item only to find that it had 2 dents in it one on the door and another one on the back. This is really a bad deal since it was purchased for a Fathers Day gift. Bad deal walmart
    Loreal
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/31/2021
    Nice little smoker
    My expectations were mixed, knowing that this is an entry level smoker that I only paid $97 for it. It's advertised as being able to smoke 4 whole chickens at once. I tried 3 chickens 1 rack of ribs. I had the smoker in my open end of the garage on a 70 degree day with no wind. The smoker only managed to get to 220 degrees on full high. I was hoping to smoke at 250 for 5 hours but it took 7 hours to smoke the chickens to proper temp. Lesson learned. Low and slow is the way to go so I will plan accordingly for my next smoke. The food was delicious!
    jimbo
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/19/2021
    looked great until I saw the dent :(
    got the smoker and was putting it together and saw what looked like someone dropped it or got pushed and dented the back of it, wont buy again if this is how stuff is handled
    justin
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/02/2021
    not worth it.
    I bought the unit in August. With a couple of months the interior paint started peeling off in big sheets and the unit started rusting like crazy. Masterbuilt customer support said rust was not a warranty issue. News flash...if the paint had not failed, it would not have rusted. I will get a new smoker from another company. It is also uninsulated. A slight breeze can cause the temperature to vary widely. This unit is very cumbersome to clean. I cannot recommend it to anyone.
    swarmtamer
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/16/2021
    Perfect for a beginner
    I bought this smoker about a month or so ago and it was the best purchase I have made all year. It was suppose to be a gift for my husband but I have been the one using it more than he has. This is perfect for someone who is a beginner in smoking. Have already recommended this to many of my friends.
    Nie12
  • 3.00 out of 5 stars review
    Verified Purchaser
    12/09/2020
    Skip this and buy the 30-inch Masterbuilt
    I bought to smoke a turkey on Thanksgiving. Assembly was simple and took less than 30min. Thanksgiving day it was 65 in the morning and 80 in the day. I live in South Carolina. The smoker has zero insulation so it was very hard to keep temp. Set to the highest temp I wasn't able to get above 220. The problem was that anytime the wind blew it would drop to 160 or below. Keep in mind the smoker is out in full sun in south Carolina on an 80 degree day ( albeit a bit windy). The 13lb turkey (easily fit on either rack) should have taken about 6-7 hours to cook and because of the temp swings it was closer to 8.5-9 hours. Needless to say the turkey was amazing. It was a bit uneven ( bottom was more dried out the top) but the flavors were great. The reason I returned it was because of the temp swings from it not being insulated at all. If it swings that much from wind on an 80 degree day then it will be virtually unusable when its cold out, last night was below 30 degrees and would have never cooked my food in time should I have used in cold/chilly weather. Great summer smoker in the tropics. This smoker was 97$, I suggested spending 199$ and buying the masterbuilt 30 in smoker. Hope that helps, thought I would try since the deal was too good to pass up. Just skip that step since I already did it for you. Good luck happy smoking
    Yuramiah
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/19/2020
    Great for the price
    Was pleasantly pleased with the way this worked. Have used it twice and both times loved the way the food came out. Made an8.5 pound brisket that was delicious and boneless chicken breasts that were excellent
    Michael