Back to Total by Verizon (formerly Total Wireless) $60 Unlimited 30-Day 2 Lines Prepaid Plan (30GB Shared Data at High Speeds, then 2G) + 10GB of Mobile Hotspot Per Line Direct Top Up

Customer reviews

3.12 out of 5stars
(16 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
09/10/2022
The usual
The usual plan we but every month. Can't complain about the price.
Purplesquid

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
06/14/2021
Worst service ever.
This was one of the worst experiences I have ever encountered. It took 4 hours, 5 disconnects and still could not get enrolled. Could not understand one person we encountered. Constant asked to repeat information only to get nowhere. Canceled new account.
Frustrated
14 reviews
Filter by:
Sort by:
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/23/2022
    This plan works for me and save me money monthly!!
    Great deal for my two lines that I need in my life
    Bob78
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/10/2022
    The usual
    The usual plan we but every month. Can't complain about the price.
    Purplesquid
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/14/2022
    Didn't work
    Nightmare of an experience. Compatibility checker indicated my Galaxy A50 was compatible. I even confirmed with a tech prior to purchase. However, sim card ended up not being able to find the network. After about 24 hours of excruciating trouble shooting with about 20 different reps (in which english is a second language), including a factory reset of phone, I gave up. I was accommodated with a full refund without any hassle and my number was transferred back to Verizon. Very disappointed as it would have been nice to save so much on an unlimited plan.
    BusboyRuss
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/04/2022
    Stay far away!!!
    Even best buy couldn't get the phones to switch over. I was charged for 2 plans and I tried to get online chat customer service to help me get a refund and the person was super rude and refused to help
    Nancyb
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/05/2022
    shouldn't have to call
    had to call spend 45 minutes on phone to get credit for paying for a $60 plan with refurbished phone they never include a phone plan card with the phone like they are supposed to do so i keep getting charged every month on auto refill and never get credit for the plan i have to purchase to change my phone to a new one.
    fayette garrod
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/11/2022
    Worst service ever!!
    Complete garbage. After purchasing and getting new SIM cards. Could not activate. Called everyday and every time they transfer your call to port number dept they call dropped. After two weeks of calling daily I gave up. And could not get a refund for same reason. Every time I got transferred to refund dept, call dropped. Horrible service
    Myshal
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/01/2022
    Good Service, Great Price
    Good service, great price. The same network I had before but at a third of the price with six times the data. A little tricky getting the numbers transferred over but not bad, and everything is working great.
    John S
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/29/2021
    What a nightmare!
    I order a two line plan for my phone and my wife's. They sent my one SIM. Logically if one orders two lines, one should receive two SIMs. It took several phone calls to determine their customer support people can't send me another SIM and they can't just sell me a SIM. It took several more calls to get a refund. I staying with Verizon even if it costs more. The irritation is just not worth it.
    GKJTexoma
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/19/2021
    Great service, great new iPhones, great price!
    Bought 2 new iPhone SE for myself and husband for $149 each. We are current customers but in order to get the phones at this price we had to purchase a plan with each. We got the $60 unlimited shared plan on each phone. We called and ended up speaking to a manager when we had them turn on and transferred to our existing account - the regular customer service rep we initially spoke with didn't have a clue about adding onto existing account. The manager helped us to transfer everything over, set them both up on our existing account and then added the two new 30 day plans onto our existing plan as reserve so we didn't lose the 10 days we had remaining on our current plan. Everything went extremely well and was quite easy - once we got hold of a manager. We have had no problems at all and just finished up our 10 days on the existing plan and are now into our first reserve plan - no problems at all and the service is wonderful. I recommend getting auto refill - it works great and we never have to remember to refill- we just get a notification a couple of days before and another the day it happens. Total wireless uses Verizon towers and we were previous Verizon customers - we can tell no difference between the two - except for the cost! We have unlimited everything - with the first 30 gigs of fast data , then slowing down after the 30. With Wi-Fi we never get close to 30. And you can now get a free hotspot too. We are extremely happy with our service - 2 lines with shared data for $60 a month - 62.00 ALL IN on auto refill - and love our new phones. We have been Total wireless customers since 2018 and never had a problem.
    Sharon Walk
  • 4.00 out of 5 stars review
    Verified Purchaser
    12/15/2021
    Good service so far
    So far so good with no problems having cropped up yet. However, we are very disappointed that a service end date IS NOT DISPLAYED ON THE SCREEN? No icon on the phone to add service time with purchased cards either??? Total Wireless needs to correct this so you don't have to go to their website just to add service days or to see where your current time ends.
    johnnyyuma
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/11/2021
    Good price
    Excellent price for 2 lines. We are on outskirts of any carriers coverage so t-mobile or other fad plans don't work for us. Been with TW for years and this plan has accomodated us well. 5% more off for auto pay plus the hotspot allowance of 10 gigs per line. Just wish we didn't lose priority when towers are busy during tourist weekends! Or we need more towers here in northern wisconsin!
    Smdlap
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/11/2021
    Great plan!
    Super plan for the price. Use auto pay and save 5% more. Been with Total Wireless for years and have had no problems. We are average users, laptop is in the closet and as average users we have never hit our high speed limit. 10 gb hot spot per line is nice also. We dont even have wifi anymore, hotspot the tablet. We live in the northwoods of wisconsin and on the edge of all carriers service but no issues unless its a big tourist weekend! Kinda slow then.
    Tracer round
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/31/2021
    Poor signal should have stayed with verizon
    Signal failure everywhere , dropped calls , made repeated phone call to my wife over 25 times in less than 45 min in a suburb of nyc , phone keeps saying , signal lost . We should have stayed with verizon, NEVER , had a signal loss problem anywhere with verizon.
    Repent of sin America
  • 4.00 out of 5 stars review
    Verified Purchaser
    09/20/2021
    Honestly
    While I'm not happy that I was forced to buy a plan with my new phone, the $60 plan is the best Verizon offering I can find for us (my wife and I). For what we do, there are no network/speed issues. My real quarrel is for the price to be connected. Total wireless is competitively priced.
    Always waiting
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/14/2021
    Worst service ever.
    This was one of the worst experiences I have ever encountered. It took 4 hours, 5 disconnects and still could not get enrolled. Could not understand one person we encountered. Constant asked to repeat information only to get nowhere. Canceled new account.
    Frustrated
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/07/2016
    Whole Family is Switching to Total Wireless
    My teenagers have been Total Wireless customers for about a yr now, and it's been great for them. They share the $60/mo plan, and are always accessible. They have more than enough data, and coverage is great for us. So finally my husband and I are making the switch from Straight Talk to Total Wireless in Oct. 2016. My ST service has been awful. The ONLY BAD THING about TW is the phone selection offered. It's not bad, and gets better all the time, but it'd be so nice to have a larger selection. Plus I've found in the past that just because a phone is CDMA unlocked, and you buy the proper SIM card, it doesn't mean you'll get any coverage at all. That's my current problem with ST. I have an amazing phone (bought it unlocked and put in ST CDMA SIM card), but I get NO phone service! That's why I'm going to get a new TW phone and try the 4 shared lines plan.
    mistletoe22