Back to Better Homes & Gardens 4-Cube Storage Bench, Black

Customer reviews

3.42 out of 5stars
(24 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
05/29/2022
Really nice and functional piece of furniture
We love this storage bench! We use it as a window seat and put pillows on top. It is great because it is a seat and storage all in one! There was one piece of damaged wood but it was an extra piece that wasn't even necessary for assembly of the bench... the wood is very sturdy and the cubbies are very large to fit lots of books or toys inside. The only issue I have is the cushion. It isn't very soft and I don't like that it's a light color. But we put a throw blanket and pillows over it so it's fine. The wooden part is so beautiful and it looks great! So happy we got it!
Heather

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
08/24/2022
Major Dissapointment.
This package arrived damaged. The local Fed Ex in Geddess NY, then Syracuse, NY delayed the shipping for 5 days before delivering this mess. After carefully opening the box I noticed damage to the parts mainly in the corners. Unfortunately the damage can't be touched up or hidden. I am not accepting this delivery and if I am expected to do the workand return this myself repackaged I will not purchase anymore from Walmart for a solid year. 08-25-2023. I work hard for my money and I ask to be treated with respect by all parties involved with this purchase.
Christopher
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    08/24/2022
    Major Dissapointment.
    This package arrived damaged. The local Fed Ex in Geddess NY, then Syracuse, NY delayed the shipping for 5 days before delivering this mess. After carefully opening the box I noticed damage to the parts mainly in the corners. Unfortunately the damage can't be touched up or hidden. I am not accepting this delivery and if I am expected to do the workand return this myself repackaged I will not purchase anymore from Walmart for a solid year. 08-25-2023. I work hard for my money and I ask to be treated with respect by all parties involved with this purchase.
    Christopher
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/21/2022
    nightmare
    A nightmare. Came damaged and neither Walmart nor the delivery company appears willing to take responsibility for a reasonable return process. Effort spent on arranging return/replacement and repackaging, cost of materials and gas, and effort to resend will literally end up equaling or exceeding the cost of the item if hours are figured at minimum wage by the time this is all done. Walmart.com customer "service" is not just unhelpful, but argumentative (more than one did this), and refuses to allow customer to speak to more than one level of supervisor. Stone walls at every turn and both Walmart and the delivery company work in concert to make this awful.
    angry
  • 2.00 out of 5 stars review
    Verified Purchaser
    07/31/2022
    Not a good product for the price
    The pictures of it on the web site looked nice the color was also nice. But when it got delivered it had some damage to it. I was able to hide most of it but not all. The parts did not fit as well (the fasteners) and did not connect correctly. Very cheap partial board. I would have returned it but didn't have the time to get it done.
    Tony
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/13/2022
    Sturdy and easy to put together.
    I bought 2 in Espresso brown, they matched my kitchen cabinets perfectly. I used two in my kitchen nook to make a banquette look. They are sturdy and took me about 1hr 45min each to build. You will need help with the putting together of the two large portions with the dividers as it's like a puzzle and you have to pop both sides together. The bench pieces are heavy to hold up and do that on your own. Packaging was good, no damages to the product.
    Irma
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/29/2022
    buy them!
    I love this item! In fact, i bought 2 of them. the price and product are great. While these are not solid wood, the pieces are very thick and sturdy. It was also so easy to put together. If you are thinking of buying, do yourself a favor and just do it!
    April
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/25/2022
    I regret having put money towards this product
    Good Lord what a confusing and nonsense process to complete this, the instructions do not demonstrate how best to assemble this and pieces came broken
    Steven
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/08/2022
    Need for better quality control
    Put bench together- and then went to take cushion out of sealed package and noted to have multiple stains on the cushion. IT SHOULD BE CLEAN AND NEW!
    Wendy
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/29/2022
    Really nice and functional piece of furniture
    We love this storage bench! We use it as a window seat and put pillows on top. It is great because it is a seat and storage all in one! There was one piece of damaged wood but it was an extra piece that wasn't even necessary for assembly of the bench... the wood is very sturdy and the cubbies are very large to fit lots of books or toys inside. The only issue I have is the cushion. It isn't very soft and I don't like that it's a light color. But we put a throw blanket and pillows over it so it's fine. The wooden part is so beautiful and it looks great! So happy we got it!
    Heather
  • 4.00 out of 5 stars review
    Verified Purchaser
    02/22/2022
    A Few Issues - But Happy Enough to Keep It!
    Overall, I am happy with the purchase. I did not have high expectations as I have purchased similar, assemble-at-home products in the past. CONS 1) Box arrived in somewhat bad shape; box arrived with a large hole exposing the product inside, but the product did not appear to be damaged or wet. It was raining the day of delivery (it was a day late) and left out as no one was there to receive it...we waited all day on the date it was suppose to arrive by Fedex. 2) All the pieces did not exactly match in color, but not extremely obvious. 3) There were a two small areas where the outside finish was flawed. It was either bent or scrunched and not attached to the MDF/particle board and another area was bubbled up. 4) The back cushion rail was missing one predrilled hole to attach it to the upper bench. For fear of splitting the MDF/particle board, we did not drill one ourselves. 5) The cushion was scrunched due to poor quality construction. Therefore, we will be recovering it. 6) Personal thought...quality does not equal price and should cost less. PROS 1) The organizer bench filled our wants/needs for a "window seat" in a new nursery. 2) Supports the weight of someone sitting on the bench compared to other similar products. 3) While assembly took a couple of hours for one person, instructions were easy to follow, complete with all required parts. 4) I would purchase again, but again, I think the price is too much for a product of this quality.
    Tamra
  • 2.00 out of 5 stars review
    Verified Purchaser
    12/18/2021
    inspect carefully upon receipt
    I'm not very happy with the condition this item was received in. the top has deep gouges which I'm going to have to try to repair since it's too close to Christmas now to try and get it replaced
    Dawn
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/26/2021
    Very well made!
    Very well made and sturdy. Easy to assemble and very good quality! I opted to keep the two dividers and backing off out to allow for a more open space below. Color purchased was rustic gray and it's a nice neutral gray tone with some brown. Really nice!
    Dawn
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/19/2021
    Arrived with lots of damage!! Cheap material
    The box when it arrived was completely in tact but when I opened it, every piece had damage to it. So the damage occurred when packaging. The cushion it came with had a stain on it also. See pictures for examples. The material is flimsy and very cheaply made. Extremely poor quality for the cost.
    laura
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/05/2021
    Very Impressed!
    I am an avid review reader and based on posted reviews saw that damage during shipping was the main problem. Based on our needs I decided it was worth ordering. I LOVE IT! There was no damage and it looks and feels solid. Assembly was not bad although the directions could be better. How long it takes to assemble depends on who your helper is....mine was a 5 mth old lab puppy.
    Cheryl
  • 4.00 out of 5 stars review
    Verified Purchaser
    09/06/2021
    Very sturdy, some damaged pieces
    I think this bench was a great deal. The rustic gray is a great neutral color for a modern farmhouse look. The only issue was shipping. The box arrived with dents and one of the pieces had a big hole. I was about to return it until I realized that the piece with the hole was the bottom side and you couldn't really see it. Some of the corners were also dented/scratched but I decided to keep it rather than risk ordering another and having the same problem. The design of the laminate helps camouflage the imperfections a bit.
    Leslie
  • 2.00 out of 5 stars review
    Verified Purchaser
    07/20/2021
    I bought two of these for my classroom library. I was so excited, but wasn't happy it took more than an hour to put together. Also I noticed pieces of the wood are not finished and doesn't look like the product on website. First picture is what the product should look like, second picture is my finished product.
    Jordan
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/18/2021
    Has pros and cons
    It arrived damaged in several places that could have been prevented with better supportive packaging. I didn't feel like going through trouble of returning and fortunately it was in areas mostly hidden. One of the panels looked like the veneer finish was defective and rippled. It took about 45minutes to put together and had a few more steps than anticipated. It is LARGE, heavy and appears very sturdy. All in all I think it is worth the price and pain to put together.
    Katrina
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/23/2021
    Great piece
    I bought two for my classroom. Love them! So nice and durable! I think Ill need to replace the cushions after a year though. I love the deep storage openings. I bought cute 13x13 fabric bins and they look adorable.
    Alison
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/18/2021
    Cute and practical but not perfect
    Cute bench for a mud room! Cubbies are larger than I expected and was impressed the seat cover had a zipper to be washed. My only issues were that one piece of a panel was damaged (but I was able to put that piece in the back) and the feet of the bench do not stay locked in one position. They seem to swivel...?
    Ashley
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/10/2021
    Better than I anticipated
    The bench is more heavy duty than I expected. We placed it in our garage for shoe storage with 13x13 size boxes. It took about 2 hours to put together and I did need a second person to help with the final step in order to lock the pieces in all the way. One thing I did see that I would nit-pick is that the connector nuts in the middle of the bench do not sit flush.
    Nai
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/18/2021
    Surprisingly satisfied
    The first one we received had lots of damage to almost every piece. I initiated a replacement through the Walmart app. The process was super easy and efficient. I got my replacement a day earlier than expected and they picked up my return at my house! The piece for my space and purpose perfectly!
    Erica