NewAir

Newair | 160 Bottle Wine Cooler Fridge |Freestanding 24" Dual Zone Wine Cellar

$1639.17
(3.46) 3.46 stars out of 13 reviews 13 reviews
$1639.17
$1639.17
Free overnigh delivery
FSA and HSA eligible
Newair | 160 Bottle Wine Cooler Fridge |Freestanding 24" Dual Zone Wine Cellar

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Customer reviews & ratings

3.46 out of 5stars
(13 reviews)
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Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
12/04/2021
First Class
Nice product that works! Great customer service!!!
Mountain Rob

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
03/03/2021
Newair wine cooler (model #AWR-1600DB)
I'm very disappointed. My recently purchased NewAir 160 bottle wine cooler is very noisy and unfortunately the noise can be so loud it wakes me up at night. The howling noise coming from the refrigerator is random and I am not sure what to do.
Tony F
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/04/2021
    First Class
    Nice product that works! Great customer service!!!
    Mountain Rob
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/15/2021
    Impressed by both the unit and the customer service
    I've had the unit for a year and a half and it's worked wonderfully. No mechanical issues, and I love the features of it. I had misplaced the key to lock the unit, and Newair's customer service center went above and beyond to help me. They had mailed out a replacement key at no cost to me in less than 3 minutes on the line. I've loved the product since we had it installed, but Newair's customer service is what will make us purchase exclusively from them moving forward. Thank you!
    Adam
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/09/2021
    Excellent size choice - both dimensions and capaci
    Bought two, placed side-by-side. Will flip hinge on left unit so that it appears to be one large unit. Have not started to load, but I'm impressed with the quiet operation. Had occasion to speak with Dennis in customer service and was very pleased.
    Dan182
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/03/2021
    Newair wine cooler (model #AWR-1600DB)
    I'm very disappointed. My recently purchased NewAir 160 bottle wine cooler is very noisy and unfortunately the noise can be so loud it wakes me up at night. The howling noise coming from the refrigerator is random and I am not sure what to do.
    Tony F
  • 3.00 out of 5 stars review
    Verified Purchaser
    02/15/2021
    160 bottle wine fridge
    Electronic controls for upper/lower temps are mixed up or mislabeled. Lower (where you'd store reds) only lets you set temp at 50 degrees while the upper (whites) will let you go below 50. Lower temp can only go to 56 degrees with upper set at 45 - a compromise that should not be necessary with a decent refridgerator. Can't really say I'd recommend this device.
    Senior
  • 3.00 out of 5 stars review
    Verified Purchaser
    11/10/2020
    Nice cooler but it keeps having temp differences!!
    Bought this cooler 17 months ago. It looks really nice and works fine but already had two situations where the set temperature for white wine is not reached. I had to replace the temperature sensor twice. Elizabeth at Customer Service was super helpful and friendly.
    JeanRo Retired
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/28/2020
    Just what we wanted
    I was leery with all of the shelf reviews however this model is perfect for us. The top most tray handles larger bottles along with the bottom one so this covered our large bottle needs. This is super quiet, spot on with the temp and currently holding 100+ bottles very nicely. It looks good in our hall until the kitchen work is complete.
    Steve F
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/17/2020
    Built in!
    Couldn't be happier! Great features and option to use freestanding or as a built in.
    Truzz
  • 2.00 out of 5 stars review
    Verified Purchaser
    04/07/2020
    Nice Looking
    The New Air dual zone is very nice looking and looks beautiful in my bar, but unfortunately there are a few things that aren't so great. The shelves are very tight and do not allow for bigger bottles. A normal bottle of Chardonnay will not fit unless shelves are removed which is a complete pain. The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well. It's overpriced for the features.
    Bkmacs
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/01/2019
    Run the other direction!
    Cliff notes version: DO NOT BUY FROM THIS COMPANY! Horrible customer service and they don't stand behind their product or their promises. Extended version: Purchased the dual zone 160 bottle NewAir wine fridge through Wayfair after having such a great experience with the 46 or 48 bottle NewAir dual zone wine fridge, however, it just wasn't large enough for our collection. Let's just say, this fridge most definitely DID NOT meet our expectations. First and foremost, with this dual zone wine fridge, our wine DID NOT FIT! Yes, you read that right, our wine bottles did not fit in the racks without getting stuck and/or damaged. If you tried opening one rack, ALL the racks came with it. What kind of bottles did we have? EVERYTHING!! Pinot Grigio, Sauvignon blanc, Chardonnay, champagne, Pinot noir, Cabernet, Zinfandel, Barbara, Sangiovese, Merlot, port, etc. So my fiancé and I reached out to Wayfair to try and return the fridge as obviously this fridge was not going to work for our collection. They were unable to help us so they put us in touch with NewAir directly. Let me just preface this with I will NEVER do business or purchase another NewAir product EVER again as I have never dealt with such AWFUL customer service in my life!! After what started off as a pleasant experience with NewAir, my opinion was quickly changed. I was instructed by a NewAir customer service representative to cut the cord of my wine fridge and dispose of the fridge and then NewAir would send me a refund check. If you check on their website they say they stand behind their products and have a hassle free return policy. ***DISCLAIMER, they do not care if you've not purchased THEIR fridge directly from them, so I've learned*** So, I did just as instructed by Anfernee, the customer service representative, I cut the cord and disposed of the $1800 wine fridge at the local dump. Well then I received an email a week letter when I followed up, after I hadn't heard anything from NewAir, that they would no longer be refunding me, even though I just disposed of this $1800 wine fridge. As you can imagine, that was not going to fly as I had email conversations of their intent to refund me for the wine fridge once I disposed of it, and I was not backing down. I literally had to call almost daily for 6 weeks to follow up on the refund check I was promised but was constantly told "they are working on it and awaiting approval" and it wasn't until my fiancé posted a negative review and I threatened to write to the Better Business Bureau about what had happened that I FINALLY was able to speak to a supervisor after asking multiple times over the 6 weeks to speak with a supervisor. Fast forward 2 months, I just received a check last week, but for significantly less than I purchased the fridge for, yet I'm still paying on this fridge I no longer possess as I did just as instructed by the NewAir customer service team, and now the supervisor, Latoya, with whom I was working with on this issue, is no longer answering or returning my calls. If I can suggest anything to anyone, ***DO NOT BUY FROM THIS COMPANY!!***
    BrittanyF
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