We make returns easy

Learn about our 90-day return policy.

Return your item

Ship it back, bring it in or let us help. Learn more below.Start your return

How to return your item

Bring it in

Begin your return in the DX Offers Mall app or at dxoffersmall.com. Select the items you’d like to return & a reason for the return. Choose “Return to store” to get a return barcode. Review the return refund summary & submit your return. Bring the email confirmation with you to the store along with your item.

Start your return:

https://dxoffersmall.com/purchasehistory

Ship it back

View your order history in the DX Offers Mall app or at dxoffersmall.com. Select each item you’d like to return & select “Return by mail” to print your return label. Package the item(s) along with all original packaging & accessories, then drop it off at USPS or FedEx locations.

Start your return:

https://dxoffersmall.com/purchasehistory

Let us help

Not sure where to start? You can choose to bring your item into a store or print a shipping label. Have your order number or receipt handy to start your return. Click the link below & follow the steps to start your return or contact us with any questions using the “Contact us” button.

Start your return:

https://dxoffersmall.com/startreturnonline

No account? No problem.

Start here

In-store return FAQ

How to return an item in store

Items purchased at a DX Offers Mall store can only be returned in-store. Items purchased online from dxoffersmall.com may be returned in-store or by mail.

Have a DX Offers Mall account? You can upload your paper receipt to your DX Offers Mall app to make the in-store return process easier.

To return an item in-store:

- if you have a DX Offers Mall account, begin your return in the DX Offers Mall app or in your account history on dxoffersmall.com. (https://dxoffersmall.com/purchasehistory)

- Select the item(s) you’d like to return & a reason for the return.

- Choose “Return to store” to get a return barcode.

- Review the return refund summary & submit your return.

- Check your email for confirmation. Bring this confirmation email with you to the store along with your item.

No DX Offers Mall account? No worries!

- Have your receipt or order number handy.

- Start your in-store return online using our easy returns process. (https://dxoffersmall.com/startreturn)

- Select whether you have an in-store or online purchase.

- Follow a few easy steps.

- Check your email for confirmation. Bring this confirmation email with you to the store along with your item.

Before coming to the store to begin your return, please remember to bring the following:

- The item(s) you’d like to exchange or return, including all original packaging & accessories.

- Any receipts for those items, if available.

If you prefer not to start your return online or in the DX Offers Mall app, bring the item(s) you'd like to exchange or return, including all original packaging & accessories, as well as your receipt to the customer service desk at your local DX Offers Mall store.

What if I don’t have my receipt?

We will accept a return or exchange without a receipt if:

1. You present a valid, government-issued photo ID that has not been altered in any way.

2. The refund verification process accepts the return. If an item is returned without a receipt & the refund verification process accepts it, you can:

- Exchange the item(s).

- Get a cash refund if the refund value of the returned item(s) is less than $10.

- Get a DX Offers Mall shopping card or gift card if the refund value of the returned item(s) is $10 or over.

3. If you do not have your receipt or order number, the store may be able to look up your purchase if you have:

- The credit or debit card used to make the purchase in-store.

- The email or phone number used to make the purchase online.

Return by mail FAQ

How to return an item by mail

Most items purchased at dxoffersmall.com can be returned for free by mail.

To return an item by mail if you have an account:

1. View your order history in the DX Offers Mall app or at dxoffersmall.com. (https://dxoffersmall.com/purchasehistory)

2. Locate the item(s) you’d like to return.

- NOTE: Only items from the same order can be processed in the same return. Multiple items from multiple orders will need to be processed separately.

3. Select “Return” or “Replace” for each item & provide a reason for the return.

4. Select “Return by mail” to print your return label.

5. Package the item(s) along with all original packaging & accessories, then drop it off at USPS or FedEx locations.

6. For larger items, you will be prompted with the option to arrange a pickup at your home.

7. You’ll receive a refund or replacement once we receive the item.

To return an item using guest checkout (no DX Offers Mall account):

- Start your return online for easier processing by visiting our online order tracking system. (https://dxoffersmall.com/orders)

- Have your email address & order number handy.

How do I print a return shipping label?

1. View your order history in the DX Offers Mall app or at dxoffersmall.com.

2. Locate the item(s) you’d like to return.

- NOTE: Only items from the same order can be processed in the same return. Multiple items from multiple orders will need to be processed separately.

3. Select “Return” or “Replace” for each item & provide a reason for the return.

4. Select “Return by mail” to print your return label.

If you ordered your item online using guest checkout, start your return process here to print a shipping label.

About Free Returns | dxoffersmall.com

Free Returns at dxoffersmall.com

How to return items you don't want

When something turns out to be different than expected or just isn't quite what you want, it's easy to return items either by mail or in the nearest store. You can choose the way that best fits your schedule to make the return for items purchased through the store or website.

Use the app

Download the DX Offers Mall app, log in to get started & then follow the in-app links to begin the return process. Your receipt must be loaded into the app before you begin. You can do this whether you're at home on the sofa, in your office at work or in the parking lot getting ready to come into the store. Then, once you get in the store to drop off your return, scan the QR code in your smartphone when you get to the front of the line & hand the merchandise to the customer service associate & your return is complete.

Returning online purchases by mail

If you need to return an item purchased through the store website, you have the option to return it by mail or in the store. To process the return by mail, get started by logging into your account through the website. Click on purchase history & then navigate to the item you want to mail back. Click "start a return" beside the item. This option lets you use your printer to print out a free return shipping label. Make sure your item is packed in the original packaging & that all the original accessories are packed with it, if there were any accessories. Attach the shipping label & mail the item back. When it's received, your refund will be processed, or a replacement will be sent out to you.

Non-app returns in the store

If you would like to make an in-store return without using the app, that's easy, too. Make sure all the original packaging, accessories & materials are with the item. If you have the receipt, bring it along, too. If you don't have the receipt & purchased the item online, or received it as a gift, the purchase details can be brought up online by the customer service associate who helps you. Finally, take the item & all the packaging & information you have, either the receipt or an email address, to the customer service desk to have your refund processed. If no receipt or email information is available, the return may be processed at a recent sale price with the refund going on a store gift card.

Making a return to a Marketplace partner

When you shop the website, you may notice many products are sold by Marketplace partners. The advantage of making these partners available is that you get a wider selection of products at budget-friendly prices.

By mail you can start a return by logging into your from your mobile or desktop, or by contacting Customer Care.

You can also return most Marketplace items to any DX Offers Mall store. The item needs to be in its original shipping box/bag & packaged. Some exclusions apply.

There are no restocking fees or return shipping fees for most items; please refer to the "Return policy" link on the item page for more details.

Haz-mat & freight items have special shipping requirements & the details must be arranged with the Marketplace partner.

If you have questions about the product but don't want to return it, you can click the "Contact seller" button from the product details section within your account when you're logged into the website.

Free Returns at dxoffersmall.com

How to return items you don't want

Use the app

Returning online purchases by mail

Non-app returns in the store

Making a return to a Marketplace partner

How to return items you don't want

Use the app

Returning online purchases by mail

If you need to return an item purchased through the store website, you have the option to return it by mail or in the store. To process the return by mail, get started by logging into your account through the website. Click on purchase history & then navigate to the item you want to mail back. Click \"start a return\" beside the item. This option lets you use your printer to print out a free return shipping label. Make sure your item is packed in the original packaging & that all the original accessories are packed with it, if there were any accessories. Attach the shipping label & mail the item back. When it's received, your refund will be processed, or a replacement will be sent out to you.

Non-app returns in the store

Making a return to a Marketplace partner

When you shop the website, you may notice many products are sold by Marketplace partners. The advantage of making these partners available is that you get a wider selection of products at budget-friendly prices.

By mail you can start a return by logging into your Walmart account from your mobile or desktop, or by contacting Customer Care.

You can also return most Marketplace items to any DX Offers Mall store. The item needs to be in its original shipping box/bag & packaged. Some exclusions apply.

There are no restocking fees or return shipping fees for most items; please refer to the \"Return policy\" link on the item page for more details.

Haz-mat & freight items have special shipping requirements & the details must be arranged with the Marketplace partner.

If you have questions about the product but don't want to return it, you can click the \"Contact seller\" button from the product details section within your account when you're logged into the website.

Return your itemReturn your item

How to return your item

Bring it in

Ship it back

Let us help

In-store return FAQ

How to return an item in store

What if I don’t have my receipt?

Return by mail FAQ

How to return an item by mail

How do I print a return shipping label?

About Free Returns | dxoffersmall.com

Free Returns at dxoffersmall.com

How to return items you don't want

Use the app

Returning online purchases by mail

Non-app returns in the store

Making a return to a Marketplace partner

Our refund & exchange exceptions:

Return Policy exceptions

Exchange-only items:

Financial & home services return/refund/replacement policy:

Sales of the following items are final & may not be returned:

Service items & digital products ineligible for return, refund or replacement:

How to get your refund

Returning gifts

How to return gifts or registry items:

Returning damaged or incorrect items

Recall guarantee

Returning a WIC- / SNAP-eligible item

Returning large items:

Returning items over $300 that are jewelry, gems or a luxury watch sold by Walmart:

Returning items sold by Marketplace Sellers:

Walmart reserves the right to modify the terms of this policy at any time.

Exchange-only items

Financial & home services return/refund/replacement policy

Items ineligible for return/refund/replacement

Ineligible service & digital items

How to get your refund

Returning gifts

How to return gifts or registry items

Returning damaged or incorrect items

Returning a recalled item

Returning a WIC- / SNAP-eligible item

Returning large items

Returning items over $300 that are jewelry, gems or a luxury watch sold by Walmart

Returning items sold by Marketplace Sellers

Right to modify policy

Free Returns at dxoffersmall.com

How to return items you don't want

Use the app

Returning online purchases by mail

Non-app returns in the store

Making a return to a Marketplace partner

Return your item